Geneva Lakes Family YMCA

Alert - High

Due to the weather, we have been unable to complete the parking lot work so 24/7 access will close one more time on Wednesday, May 24, at 9 pm - Thursday, May 25, at 5:45 am.

FAQ's

Q: How do I become a member?
A: Visit the Y to join. You will need to complete a Membership Application and bring a check for the joiner fee and initial payment. Be sure to bring a voided check to set up monthly bankdraft.

 

Q: Do you offer different types of memberships?
A: Yes. YMCA offers adult, youth, college, family, single-parent family, and senior memberships. Visit our rates page for more information. Income-based financial assistance is available.

 

Q: How much does a membership cost?
A: Please view our membership rates. Income-based financial assistance is available.

 

Q: What if I can’t afford a membership? 
A: We can help! Income-based financial assistance is available. Learn more.

 

Q: Do you have joiner fees?
A: Yes. YMCA charges a one-time joiner fee. Visit our rates page for more information.

 

Q: How do I pay for a membership?
A: Payment is by monthly bankdraft. You may also pay for a full year in advance by check or credit card.

 

Q: Do I have to sign any long-term contracts?
A: No! YMCA membership is on a flexible monthly basis.

 

Q: How do I cancel or change my membership, or put my membership on hold?
A: A draft/EFT membership can be put on hold for a maximum of 3 months, one time per calendar year.  If you terminate your membership, we’ll waive the joiner fee if you rejoin within 3 months. After that time the joiner fee will apply.  Should you wish to cancel your membership, please contact the Y and complete our cancellation form. Forms available at the front desk or on our "Rates" page.  A 30-day written notification is required to cancel.

 

Q: What happens if I lose my membership card?
A: No worries. Lost cards can be reprinted at the member services desk for $5.

 

Q: What ages are allowed in the wellness center?
A: For safety reasons, our wellness center is primarily designed for adults and high school age youth.  A free orientation is recommended for all new members.  Ages 9 and under are not allowed in the Wellness Center.  Ages 10-14 may use the cardio equipment upstairs as long as the child is accompanied by an adult ages 18+ at all times who is on a piece of adjacent equipment to the child. 

 

Q: Are kids allowed in the pool without their parents?

A: For safety reasons, children age 9 and younger must be directly supervised by an adult age 18+ at all times during open swim.  For ages 7 and under, an adult must be in the water, and the adult/child ratio cannot exceed 1:3.  Ages 10+ may swim without an adult but must pass a swim test to be in the deep end.

 

Q: Can Y members bring a guest?
A: Yes! The Y offers several bring-a-friend events during the year where friends and out-of-town guests accompanied by a Y member can visit the Y for no charge.  Other times, guests may use the Y by purchasing a day pass. All guests must register at our front desk and fill out a guest information form. To save time, you can download and complete the form from our Join Now page prior to visiting the Y.

 

Q: Can non-members access the Y?
A: Yes! A day fee is $10 per adult, $21 per family, and $6 for youth high school age and younger, and includes full access to group exercise classes and facilities just like Y members. All guests must register at our front desk and fill out a guest information form available at the front desk on from our "Join Now" page.

 

Q: I see you have youth and adult locker rooms.  What are your age policies?

A: Members and guests must be 16 or older to use the Men's and Women's locker rooms. Children ages 5 to 15 must use gender-appropriate locker rooms. The Y offers a Family Locker room accessible from the pool deck for those with disabilities, as well as for children who need assistance but are not old enough to use the gender-appropriate locker rooms.  During busy hours, if the family locker room is occupied, parents or guardians of children 5 and under may assist children in the locker room that corresponds with the adult’s gender.

 

Q: Is the Y is a nonprofit organization?
A: Yes, the YMCA is a 501(c)(3) nonprofit organization.

 

Q:  Is YMCA Day Camp a tax deductible childcare expense? 

A:  Yes, in most cases you will be able to claim day camp and school day out camp as a tax deduction.  Please check with your tax advisor for specifics. The YMCA's EIN# is 39-0816867.

 

Q: What is your electronic device policy?
A: Cell phones, cameras, and video recording devices are strictly prohibited in all locker rooms and restrooms. Also, members and guests may not play their own music without headphones in the Y Wellness Center, gyms, and program areas.

 

Q: What is your smoking policy?
A: Use of tobacco and vapor products is strictly prohibited inside the Y and on our property.

 

Q: What is your photography policy?
A: The Y takes photos/videos for promotional use.  Notify the photographer if you do not want to be included in pictures.

 

Q: What is your policy on lost/stolen items?
A: While our facility is very safe, it is always a good idea to lock your personal belongings in a locker at all times.  Please bring your own padlock, or leave your valuables at home.  The Y is not responsible for lost or stolen articles. 

 

Have a question we didn't answer here? Please contact us at 262.248.6211 or via email here.
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