FAQ
Do you offer different types of memberships?
Yes. We offer the flexibility of several membership types to best meet your family situation.
Help! I have more membership questions. Who do I contact?
Please contact our Membership Operations Director at [email protected] or call 262.248.6211.
What are your age policies for the youth and adult locker rooms?
Individuals under 16 years of age MUST use the girls and boys locker rooms. An additional changing area is also available on the pool deck. This can be accessed by walking through the locker room or asking the Front Desk to open the main pool door located in the lobby.
Can non-members access the Y?
Yes! A day fee is charged that includes access to group exercise classes and facilities just like Y members. All guests must register at our Front Desk and fill out a Guest Information form. To see our current day fee rates based on your situation, please view our rates. Please bring a valid photo I.D. Youth (18 and under) must have a parent present for their first time registering to complete the Guest Information form.
How do I become a member?
Membership is easy! Just visit the Geneva Lakes Family YMCA and bring your Driver's License and banking information. Membership is drawn from a savings or checking account the 1st or 15th of the month...your choice! We would love to see you and give you a tour of our facility!
What happens if I lose my membership key tag?
No worries. Lost key tags can be replaced at the Front Desk for a $5 fee.
How do I cancel, change or put my membership on hold?
A membership can be put on hold for a maximum of 3 months, one time within a 12 month period of time. If you terminate your membership, the joiner fee will be waived if you rejoin within 3 months from your last membership draft payment. After that time, the joiner fee will apply. Should you wish to cancel or make changes to your membership, you can learn more about your options here.
Do I have to sign any long-term contracts?
No! YMCA membership is on a flexible monthly basis.
How do I pay for a membership?
Payment is by monthly bank draft on the 1st or 15th of the month.
Do you have Joiner Fees?
Yes. YMCA charges a one-time joiner fee. Visit our rates page for more information. In addition, we can put your membership on hold for up to three months. However, if you rejoin AFTER the three month grace period, than you will be charged another joiner fee.
What if I can’t afford a membership?
We can help! Income-based financial assistance is available.
How much does a membership cost?
Membership fees vary based on needs. In addition, we offer a variety of discounted memberships. We also will never deny anyone access to the YMCA if they are unable to afford membership. We offer a Financial Assistance program to help with these needs.
What ages are allowed in the Wellness Center?
For safety reasons, our Wellness Center is primarily designed for adults and high school age youth. A free orientation is recommended for all new members. Ages 9 and under are not allowed in the Wellness Center. Ages 10-14 may use the cardio equipment upstairs as long as the child is accompanied by an adult ages 18+ at all times who is on a piece of adjacent equipment to the child.
Help! I have more fitness questions. Who do I contact?
Please contact our Fitness Director at [email protected] or call 262.248.6211 x17.
Do you offer 24/7 access to your Wellness Center?
Yes! We are pleased to offer our active adult members ages 18+ with convenient, year-round access to our 24/7 Lake Geneva fitness center only. Members must apply for 24/7 fitness center access at our Front Desk. Learn more about this process here.
What are your guidelines surrounding children in the pool?
We love children and they are welcome to use our Lap Pool and Activity Pool! However, independent access to these areas will vary based on the child's age and swimming ability.
No matter swim level, all children under the age of 10 must be supervised by an adult age 18+ at all times during Open Swim.
If a child CAN swim, they are allowed to use our pools. A child that "can swim" is based on their ability to pass our YMCA Lap Pool swim test. This swim test consists of swimming 25 yards, treading water for 30-60 seconds in deep end of pool and swimming back 25 yards without stopping or using the wall for assistance. Please note that your child may be asked to perform this test given by one of our trained lifeguards, before allowing them to swim independently. Their safety is our number one priority!
If a child CANNOT swim, then a parent or guardian (18 years or older) must stay within arms reach at all times in the Activity Pool only.
What swim lesson level do I register my child for?
Please reference our Swim Lesson Selector flowchart below. By answering the questions based on your child's skill level, the appropriate swim lesson level for registration will be identified.
Help! I have more aquatic questions. Who do I contact?
Please contact our Aquatics Director at [email protected] or call 262.248.6211.
What is your smoking policy?
Use of tobacco and vapor products is strictly prohibited inside the Y and on our property.
What is your photography policy?
The Y takes photos/videos for promotional use. Notify the photographer if you do not want to be included in pictures.
What is your policy on lost/stolen items?
While our facility is very safe, it is always a good idea to lock your personal belongings in a locker at all times. Please bring your own padlock, or leave your valuables at home. The Y is not responsible for lost or stolen articles. If an item is found, we do have a "Lost and Found" area near the Front Desk. Items are stored there for approximately one month before we donate them to a local organization.
What is your credit/refund policy?
Does the Y offer opportunities to promote my business?
Yes! Non-profit organizations are welcome to hang their flyers on our Community Board once approved. Organizations are welcome to promote upcoming programs, services and events on our TV for a nominal fee. For maximum exposure sponsorship we do offer an Annual 5K Run/Walk, Auction and other special events throughout the year. To learn more call the YMCA at 262.248.6211 and speak to the Senior Director of Marketing & Development.
What is your electronic device policy?
Cell phones, cameras, and video recording devices are strictly prohibited in all locker rooms and restrooms. Also, members and guests may not play their own music without headphones in the Y Wellness Center, gyms, and program areas.
Is the Y is a nonprofit organization?
Yes, the YMCA is a 501(c)(3) nonprofit organization.
Can Y members bring a guest?
Yes! A Day Pass may be purchased to use the facility. All guests must register and pay at our Front Desk. Please bring a valid photo I.D. Youth (18 and under) must have a parent present for their first time registering to complete the Guest Information and Waiver.
Is YMCA Day Camp a tax deductible childcare expense?
Yes, in most cases you will be able to claim day camp and school day out camp as a tax deduction. Please check with your tax advisor for specifics. The YMCA's EIN# is 39-0816867.
SELECT | Personal Training Package
Individual | 1-1
| 60 minutes | 45 minutes | 30 minutes | |
| 5 sessions | $260/member | $240/member | $195/member |
| 10 sessions | $480/member | $395/member | $370/member |
| 20 sessions | $850/member | $740/member | $700/member |
Partner | 2 people | 60 minutes
| 5 sessions | $185/member |
| 10 sessions | $345/member |
| 20 sessions | $640/member |
Small Group | 3-8 people | 60 minutes (pricing based on group size)
| 5 sessions | $135/member |
| 10 sessions | $240/member |
| 20 sessions | $425/member |
COMPLETE | Personal Training Consultation Form
To request a FREE personal training consultation or if you need help matching yourself with the perfect trainer for your specific needs, please complete this form.
Personal Training Policies
Our personal trainers request 24 hours notice if you must cancel your appointment. Appointments canceled with less than 24 hours in advance may be forfeited at the discretion of the Fitness Director. All personal training sessions are non-refundable and expire four months after date of purchase. In addition, payment plans and automatic draft payments options are available on client request.
Help! I have more personal training questions. Who do I call?
Please contact our Fitness Director at [email protected] or call 262.248.6211 x17.