Geneva Lakes Family YMCA


Please note that many of our policies and procedures have been updated due to the pandemic.  For the most current information please click below:

Revised Policies and Procedures


Q: How do I become a member?
A: Visit the Y to join. You will need to complete a Membership Application and bring a check for the joiner fee and initial payment. Be sure to bring a voided check to set up monthly bankdraft.


Q: Do you offer different types of memberships?
A: Yes. To meet the changing needs of our culture and to be all inclusive, we do offer a variety of youth, adult and senior memberships. Visit our rates page for more information. Income-based financial assistance is available.


Q: How much does a membership cost?
A: Please view our membership rates. Income-based financial assistance is available.


Q: What if I can’t afford a membership? 
A: We can help! Income-based financial assistance is available. Learn more.


Q: Do you have joiner fees?
A: Yes. YMCA charges a one-time joiner fee. Visit our rates page for more information.


Q: How do I pay for a membership?
A: Payment is by monthly bankdraft. You may also pay for a full year in advance by check or credit card.


Q: Do I have to sign any long-term contracts?
A: No! YMCA membership is on a flexible monthly basis.


Q: How do I cancel or change my membership, or put my membership on hold?
A: A draft/EFT membership can be put on hold for a maximum of 3 months, one time per calendar year.  If you terminate your membership, we’ll waive the joiner fee if you rejoin within 3 months. After that time the joiner fee will apply.  Should you wish to cancel your membership please complete our online Membership Termination form.


Q: What happens if I lose my membership card?
A: No worries. Lost cards can be reprinted at the Front Desk for $5.


Q: What ages are allowed in the Wellness Center?
A: For safety reasons, our wellness center is primarily designed for adults and high school age youth.  A free orientation is recommended for all new members.  Ages 9 and under are not allowed in the Wellness Center.  Ages 10-14 may use the cardio equipment upstairs as long as the child is accompanied by an adult ages 18+ at all times who is on a piece of adjacent equipment to the child. 


Q: Are kids allowed in the pool without their parents?

A: For safety reasons, children age 9 and younger must be directly supervised by an adult age 18+ at all times during open swim.  For ages 7 and under, an adult must be in the water, and the adult/child ratio cannot exceed 1:3.  Ages 10+ may swim without an adult but must pass a swim test to be in the deep end.


Q: Can Y members bring a guest?
A: Yes! A day pass may be purchased to use the facility. All guests must register at our Front Desk and fill out a guest information form. To save time, you can download and complete the form from here before visiting the YMCA.


Q: Can non-members access the Y?
A: Yes! A day fee is charged that includes full access to group exercise classes and facilities just like Y members. All guests must register at our Front Desk and fill out a guest information form. To access this guest form and to see our current day fee rates based on your situation please visit our Rates page.  


Q: I see you have youth and adult locker rooms.  What are your age policies?

A: Members and guests must be 16 or older to use the Men's and Women's locker rooms. Children ages 5 to 15 must use gender-appropriate locker rooms. The Y offers a Family Locker room accessible from the pool deck for those with disabilities, as well as for children who need assistance but are not old enough to use the gender-appropriate locker rooms.  During busy hours, if the family locker room is occupied, parents or guardians of children 5 and under may assist children in the locker room that corresponds with the adult’s gender.


Q: Is the Y is a nonprofit organization?
A: Yes, the YMCA is a 501(c)(3) nonprofit organization.


Q:  Is YMCA Day Camp a tax deductible childcare expense? 

A:  Yes, in most cases you will be able to claim day camp and school day out camp as a tax deduction.  Please check with your tax advisor for specifics. The YMCA's EIN# is 39-0816867.


Q: What is your electronic device policy?
A: Cell phones, cameras, and video recording devices are strictly prohibited in all locker rooms and restrooms. Also, members and guests may not play their own music without headphones in the Y Wellness Center, gyms, and program areas.


Q: What is your smoking policy?
A: Use of tobacco and vapor products is strictly prohibited inside the Y and on our property.


Q: What is your photography policy?
A: The Y takes photos/videos for promotional use.  Notify the photographer if you do not want to be included in pictures.


Q: What is your policy on lost/stolen items?
A: While our facility is very safe, it is always a good idea to lock your personal belongings in a locker at all times.  Please bring your own padlock, or leave your valuables at home.  The Y is not responsible for lost or stolen articles. 


Q: What is your credit/refund policy?
Programs/service dates that land on holidays, are cancelled for inclement weather or conflicts with school district calendars are not refundable and do not qualify for a credit. Programs lacking in sufficient enrollment may be cancelled. If this happens you may transfer to different class/program, receive a system credit or receive a refund. The Y reserves the right to change program times or locations if the situation arrives. If you need to withdraw from a program/service before it starts we are happy to issue a system credit, refunds are not given. If you need to withdraw from a program after it starts, you can receive a prorated system credit for classes attended. All memberships are non-transferable and not subject to refunds.


Q: Does the Y offer opportunities to promote my business?
A: Yes! Non-profit organizations are welcome to hang their flyers are on our Community Board once approved. All organizations are welcome to promote upcoming programs, services and events on our TV for a nominal fee. For maximum exposure sponsor any of the special events we have throughout the year.  To learn more call the YMCA at 262.248.6211 and speak to the Marketing & Communications Director.


Have a question we didn't answer here? Please contact us at 262.248.6211 or via email here.
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