Join our dynamic team as a Membership Experience Supervisor, where you'll lead the charge in creating memorable, engaging, and seamless experiences for our members. This energetic role combines leadership, customer service excellence, and event management to foster a vibrant community atmosphere. As a key driver of guest satisfaction and operational success, you'll oversee daily operations, supervise staff, and ensure that every member interaction reflects our commitment to exceptional service. If you thrive in lively environments like social clubs, resorts, or hospitality settings and possess a passion for leading teams and managing events, this position offers an exciting opportunity to make a lasting impact in fitness programming and hospitality. Provides new and existing customers with excellent customer service and deliver accurate and current information about YMCA programs, sports and events. Must be outgoing, and become very knowledgeable about and remain up-to-date on all YMCA programs. Must be knowledgeable about fees, schedules, facility amenities, and the Y’s unique role in the community. Serve as a friendly, positive and enthusiastic advocate for the Y and build relationships with members and program participants. As prospective members and program participants inquire about the YMCA activities, this is the first and sometimes only person they will have contact with. This is a very important position in our organization and has direct bearing on customer satisfaction and retention. This position is Monday-Friday 3PM to 8PM, start at 4 PM if needed and scheduled ahead.