Policies & Member Handbook
Membership Handbook
It is highly recommended that you review our Membership Handbook. You are responsible for understanding the content in this handbook. This provides you with all information about the facility. It clearly outlines our policies, procedures and expectations for all of our members. It also includes specific information for many of our departments to help you have the best experience at the Geneva Lakes Family YMCA. If you have any questions, please do not hesitate to ask. We are here to help, as you embark on your health and wellness journey.
24/7 Access to Wellness Center
We know you are constantly on the go. That is why the Geneva Lakes Family YMCA is pleased to offer our active, adult members ages 18+ with convenient, year-round access to our 24/7 Wellness Center. Members must apply for 24/7 access at our Front Desk.
Attire
As a family organization, the Geneva Lakes Family YMCA encourages members and their guests to maintain an appearance that is not disruptive, distracting, nor offensive in any regard. Clothing that poses health or safety concerns will not be permitted. This list is meant for example purposes and may not be inclusive of all expectations:
• Clothing and jewelry that carry sexual, vulgar or offensive messages or references, including pictures of the use of alcohol, tobacco, drugs and gang affiliation will not be permitted.
• Any apparel that can be used as a weapon is not permitted at the Y.
• Closed toe athletic shoes and workout wear are required.
• To preserve our equipment, jeans or apparel with rivets are not permitted.
• Proper swim attire is to be worn in the pool.
Refunds
Returned Funds
Should any membership deduction or program payment not be honored by your bank for any reason, you are responsible for the payment, plus a service charge of no more than $25 applied by the YMCA. This is in addition to any service fee your bank may make. It is also the member’s responsibility to notify the YMCA in writing should they change financial institution and/or account at any time.
Weather Cancellations
The YMCA will always put the safety of our members, community participants and staff first when decisions need to be made concerning inclement weather. When Lake Geneva Schools have cancelled, released early or cancelled afterschool activities due to weather, the YMCA will do the same for all youth programs including Ducks Swim Team and Child Watch. Adult group exercise classes may cancel all morning or evening classes as well.
Cancellations will be posted on Facebook (Geneva Lakes Family YMCA), on the top banner of YMCA website (GenevaLakesYMCA.org), and text alert system. To sign up for our FREE text alert system just text glymca to 81010.
Code of Conduct
The Geneva Lakes Family YMCA is committed to providing a safe and welcoming environment for our members and guests. To ensure the safety and comfort of all, we ask individuals to:
- act appropriately at all times when they are in our facility or participating in YMCA programs.
- behave in a mature and responsible way and to respect the rights and dignity of others.
- refrain from using language and actions that can hurt or frighten another person or that falls below a generally accepted standard of conduct. This includes but is not limited to: angry or vulgar language, swearing, name calling, shouting; physical contact with another person in an angry or threatening way; any demonstration of sexual activity or sexual contact with another person; harassment or intimidation by words, gestures, body language or any other menacing behavior; behavior which intends to or results in the destruction of property.
- be responsible for their personal comfort and safety and ask any person whose behavior threatens their personal comfort to refrain from such actions.
Non-Discrimination Policy
The Geneva Lakes Family YMCA, its agents or employees will not, because of the race, creed, color, national origin, marital status, sex, sexual orientation, or gender identify any person, refuse, withhold from, or deny to that person any of the YMCA's advantages, facilities or privileges. The Y believes that, in a diverse world, we are stronger when we are inclusive, when our doors are open to all and when everyone has the opportunity to learn, grow and thrive.
Staff Expectations
Staff are trained and expected to respond to any reported violations of our Code of Conduct or policies. Please do not hesitate to notify a staff person if you need assistance. We want to help. The CEO will investigate all reported incidents. Suspension or termination of YMCA membership privileges may result from any violation of the Code of Conduct or policies. The YMCA conducts daily sex offender screenings on all members, participants and guests. If a sex offender match occurs, the YMCA reserves the right to cancel membership, end program participation and remove visitation access.
Open Swim Guidelines
We love children and they are welcome to use our Lap Pool and Activity Pool! However, independent access to these areas will vary based on the child's age and swimming ability. No matter the swim level, all children under the age of 10 must be supervised by an adult age 18+ at all times during Open Swim. If a child CAN swim, they are allowed to use our pools. A child that "can swim" is based on their ability to pass our YMCA Lap Pool swim test. This swim test consists of swimming 25 yards, treading water for 30-60 seconds in the deep end of the pool, and swimming back 25 yards without stopping or using the wall for assistance. Please note that your child may be asked to perform this test given by one of our trained lifeguards, before allowing them to swim independently. Their safety is our number one priority! If a child CANNOT swim, then a parent or guardian (18 years or older) must stay within arm's reach at all times in the Activity Pool only.